At a Boeing manufacturing facility in North Charleston, South Carolina, the aerospace large reportedly pressured employees to hurry up manufacturing whereas ignoring worker complaints about potential security dangers and faulty manufacturing, based on a brand new report from The New York Instances.
After interviewing greater than a dozen present and former staff of the Boeing facility, which makes the 787 Dreamliner, and reviewing “a whole lot of pages of inner emails, company paperwork and federal data,” The New York Instances reported on Saturday that the newspaper’s investigation “reveals a tradition that always valued manufacturing velocity over high quality.”
Boeing employees have filed quite a few security complaints with the federal authorities over points starting from shoddy manufacturing practices to instruments and particles being left on planes, and employees say they’ve been pressured to not report regulatory violations to authorities, The New York Instances studies. The investigation discovered that Boeing employees have put in defective components in planes on the facility, and that some plane have even taken check flights with particles comparable to instruments and metallic shavings contained in the engine or tail, creating potential security hazards.
Boeing has denied manufacturing issues with the Dreamliner, and the corporate stated “Boeing South Carolina teammates are producing the very best ranges of high quality in our historical past,” in a press release to The New York Instances. Nevertheless, the newspaper additionally reported that not less than one main service, Qatar Airways, had been pissed off by manufacturing points at that exact Boeing facility, with the airline opting to solely purchase its Dreamliners from a unique Boeing facility since 2014.
When reached for extra remark by CNBC, a Boeing spokesperson despatched CNBC an inner memo despatched right this moment to Boeing staff by Brad Zaback, the vp and normal supervisor of Boeing’s 787 program.
“A narrative that posted in right this moment’s New York Instances, nonetheless, paints a skewed and inaccurate image of this system and of our group right here at Boeing South Carolina. This text options distorted info, rehashing previous tales and rumors which have way back been put to relaxation,” Zaback writes within the memo, the complete textual content of which will be discovered under.
The report raises questions in regards to the manufacturing technique of Boeing’s 787 Dreamliner at a time when the corporate is already dealing with investigations, together with a federal felony probe, into the certification course of for the Boeing 737 Max. These probes adopted a pair of lethal crashes involving the plane, with an Ethiopian Airways 737 Max that crashed in March coming simply months after the same crash involving a Boeing 737 Max in Indonesia.
Learn the complete report in The New York Instances
Right here is Zaback’s full memo:
New York Instances story paints an inaccurate image of Boeing South Carolina
The 787 program has loads to be happy with today. Our transition to Charge 14 continues to be probably the most seamless charge transition in this system’s historical past, and our Boeing South Carolina 787 manufacturing operations are the healthiest they’ve ever been. Extra importantly, our high quality metrics present that we’re acting at all-time excessive ranges as effectively. That may be a testomony to every of you, demonstrating your pleasure and your ongoing dedication to excellence with respect to each security and high quality.
A narrative that posted in right this moment’s New York Instances, nonetheless, paints a skewed and inaccurate image of this system and of our group right here at Boeing South Carolina. This text options distorted info, rehashing previous tales and rumors which have way back been put to relaxation.
I need all BSC teammates to know that we invited the New York Instances to go to Boeing South Carolina as soon as they contacted us, in order that they may see first-hand the good work that’s accomplished right here. They declined this invitation.
The allegations of poor high quality are particularly offensive to me as a result of I do know the pleasure in workmanship that every of you pours into your work day by day. I see the very best high quality airplanes – airplanes that meet rigorous high quality inspections and FAA requirements – ship on time frequently from Boeing South Carolina, the place they carry out exceptionally effectively in service for our valued airplane prospects all over the world. Our prospects really feel the identical means, and shared their very own ideas with the New York Instances:
American Airways stated it performed rigorous inspections of latest planes earlier than placing them into service. “We’ve confidence within the 787s now we have in our fleet,” stated Ross Feinstein, a spokesman for the airline.
In a press release, Qatar Airways stated it “continues to be a long-term supporter of Boeing and has full confidence in all its plane and manufacturing services.” Observe that solely a portion of their quote was included within the story, and we needed to make sure you had their full perspective: “Qatar Airways continues to be a long-term supporter of Boeing and has full confidence in all its plane and manufacturing services as a powerful dedication to security and high quality is of the utmost significance to each our firms. We’ve over 100 Boeing plane in our fleet, manufactured in each Everett and Charleston, with many extra to hitch within the coming years as a part of our important, long-term funding within the US financial system.”
In actual fact, we additionally heard from Suparna Airways and Norwegian in response to the story, and here is what they instructed us:
Suparna Airways: “Your complete technique of the plane supply was very clean. We wish to thank the Boeing group in South Carolina who labored diligently with the Boeing normal and self-discipline to make the supply a nice expertise for us. The airplane has carried out greater than 200 scheduled flights with whole flight hours as much as 500 at an operational reliability of 99.99%. We’re proud of the efficiency of our first Dreamliner.”
Norwegian: “We’re very happy with the standard and reliability of all our 33 Dreamliners, no matter the place they’ve been assembled.”
The incorrect image the New York Timespaints can also be offensive to me as a result of they’re counter to our firm’s core values. High quality is the bedrock of who we’re. That is why we relentlessly give attention to high quality enhancements and FOD elimination in any respect Boeing areas. Irrespective of how good we’re right this moment, we at all times consider we will be even higher tomorrow. That drive to be one of the best won’t ever change at Boeing as we proceed to try to be a World Industrial Champion and the chief in high quality.
It is unlucky and disappointing that the New York Instances selected to publish this deceptive story. This story, nonetheless, doesn’t outline us. Our firm and our prospects acknowledge the expertise, ability and dedication of this wonderful Boeing South Carolina group that works collectively to assemble and ship unimaginable airplanes. I wish to go away you with a phrase from Kevin McAllister, Boeing Business Airplanes president and CEO, which was not included in full from the New York Instances:
“Security and high quality are on the core of Boeing’s values – there may be nothing extra necessary than that. The 787 program has delivered 823 airplanes to greater than 76 prospects since its launch. As Boeing marks 10 years in North Charleston, our greater than 7,000 Boeing South Carolina teammates are producing the very best ranges of high quality in our historical past. And, we’re seeing this translate throughout our work and the in-service efficiency with our prospects. We check our airplanes and confirm elements are absolutely operational, and after we discover a element that isn’t, it’s changed and examined once more. That is core to our high quality system, as it’s for the trade. I’m happy with our groups’ greatest in-process high quality of manufacturing and stand behind the work they do each day.”
This can be a group that I’m very proud to be part of, and I am grateful for all that you simply do day by day.